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No. of ISO/IEC 20000 certified organizations in Hong Kong
 
15
 
Source:
ISO/IEC 20000
Certification website
 
 
Through its partnership with Van Haren Publishing (VHP), one of the most renowned publishers for ITSM titles in Netherlands, the itSMF Hong Kong Chapter is delighted to announce the launch of its e-bookshop facility. This facility allows members of our Chapter and visitors to purchase itSMF titles and other selected ITSM titles on-line all year round with 24 hours a day, 7 days a week. Through this online facility itSMF members will entitle a 15% discount off the published list price from Van Haren.
 
 
itSMF Hong Kong Chapter donates HK$20,000 to Zhouqu County victims
30 August, 2010   NEW!

News Highlights 2010.05 & .06
25 June, 2010

itSMF 2010 Global Survey - the State of Service Management
24 June, 2010

Re-Cap of the Annual General Meeting 2010
18 June, 2010

The 2010/2011 Council
17 June, 2010

itSMF 2010 Annual General Meeting
28 May, 2010

 
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Name William
Date: 9/17/2009 5:46:08 PM
Content: Dear Study Group members,
 

Feel free to post your questions here.

 

Cheers

William

Name :Derek
Date: 9/19/2009 9:49:10 AM
Reply: Hi SD study group.  Share by one of the study group member, there are two copies of Service Design from the Hong Kong Public Library collection.  Hurry, reserve your copy today.

As of Sep 19, 2009 - 9:49am












書目記錄號碼 2863091
書名: Service design / Office of Government Commerce.
版本: [Version 3].
出版者: London : TSO, c2007.
稽查項 xii, 334 p. : ill. ; 28 cm.
叢書項: ITIL
ITLL lifecycle publication suite
備註: Published for the Office of Government Commerce under license from the Controller of Her Majesty's Stationery Office.
Includes bibliographical references (p. 283) and index.
主題: Computer industry Customer services Management.
Electronic office machine industry Customer services Management.
附加著者: Great Britain. Office of Government Commerce.
其他書名: ITIL service design
IT infrastructure library
標準號碼 9780113310470 (pbk.) 0113310501 (5-v. suite set)








項列 圖書館 索書號 館藏現況 存放地點
1 香港中央圖書館 004.068 SER 轉移中 成人借閱(特大書籍)
2 香港中央圖書館 004.068 SER 館內架上 參考 9/F: 科技

 
 
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