Through its partnership with Van Haren Publishing (VHP), one of the most renowned publishers for ITSM titles in Netherlands, the itSMF Hong Kong Chapter is delighted to announce the launch of its e-bookshop facility. This facility allows members of our Chapter and visitors to purchase itSMF titles and other selected ITSM titles on-line all year round with 24 hours a day, 7 days a week. Through this online facility itSMF members will entitle a 15% discount off the published list price from Van Haren.
Recap of itSMF Conference 2010 The itSMF Hong Kong Annual Conference was held on 27 January 2010. The theme of the event was Riding on ITSM to Drive Better Business Result. Presentations are now available for public reference. . . . [More]
Posted 8 February 2010 by Web Administrator
in Events Three organizations achieved ISO/IEC 20000 certifications The itSMF Hong Kong Chapter takes great pleasure in extending congratulations to HM Information Services Limited, New World Telecommunications Limited Networks & Information Technology, and PCCW Solutions Limited, Outsourcing and Managed Services for obtaining ISO/IEC20000 Certification. . . . [More]
Posted 26 January 2010 by Web Administrator
in News News Highlights 2010-01 The latest update on ITSM industry, local IT industry and the Chapter. . . . [More]
Posted 20 January 2010 by Web Administrator
in News News Highlights 2009-12 The latest update on ITSM industry, local IT industry and the Chapter. . . . [More]
Posted 18 December 2009 by Web Administrator
in News Annoucement on itSMF HK Annual Conference 2010 itSMF Hong Kong Chapter will host the itSMF Conference 2010 on 27th January 2010, at Renaissance Harbour View Hotel, Wanchai. The theme of the event is Riding on IT Service Management (ITSM) to drive better business result. . . . [More]
Posted 4 December 2009 by Web Administrator
in News News Highlights 2009-11 The latest update on ITSM industry, local IT industry and the Chapter. . . . [More]
Posted 17 November 2009 by Web Administrator
in News
About ITIL V3 Expert in IT Service Management Certification
Highlights about ITIL v3 Expert Certifications:-
Exam Type
No examination required.
Certification
Achieved by accumulating credits through Foundation and Intermediate Level.
Credit requirements
Candidates must obtain a minimum of 22 credits, in which,
1.
2 credits must be from the Foundation module; AND
2.
5 credits must be from the "Managing Across the Lifecycle" module
3.
15 credits must be from the "Capability" stream (4 credits per module) and "Lifecycle" stream (3 credits per module). Candidates are expected to choose a balanced programme overall.
Credit exemptions
Yes. Candidates must successfully complete the relevant Bridge course and examination.
V1 / V2 Managers
V1 or V2 Managers Certificate holder (17 credits) must attend the mandatory V3 Managers Bridge course and pass the examination (5 credits)
ITIL v3 - Six Months On itSMF Governance, Structure and Plans
An overview on ITIL v3 by Keith Aldis, Chief Executive and Compancy Secretary of itSMF International. The topic was presented in HK Chapter Annual Conference 2008 (Jan 2008). Date submitted: 01 Jun 2009
Author: Mr. Keith Aldis (Chief Executive, itSMF UK & itSMF International) Submitted by: Librarian
Association Title:
itSMF Conference 2008 In Events
