Recap: Workshop: Are you ready for the new version of ITSM - ISO20000:2011?
14 October, 2011

The fruitful event was successfully held on Friday, 7 October 2011. The speaker, Ms Beata Tang from BSI HK, delivered an informative presentation covering the following topics:

• The History of ISO 20000
• The difference between IT Infrastructure Library (ITIL) and ISO 20000
• What's news in ISO 20000: 2011 version
• Tips of achieving ISO 20000

Audience participation was very active and they raised many interesting questions including the followings:-

• How to make business justification for ISO 20000 project?
• How to persuade colleagues to achieve ISO 20000?
• It is actually a cultural change with IT, how to achieve it?
• How to achieve it without adding any additional resources?
• Can it be achieved without tools?

"The event was very interactive and fruitful. Special thank to the speaker for a very good sharing. It was great to recognize that the changes in the new version are not big. I believe the ISO 20000: 2011 version will gradually become a benchmark for measuring organizations' IT performance", said Mr. Simon Ko, Director of Professional Development.

With the consent from the speakers, the presentation was uploaded to our website here for public reference. Simply click the icon to download the presentation file:

Presentation	"ISO 20000:2011", Ms. Beata Tang, Head of British Standards Institution, HK Assessment Delivery (ADS) & Training Service, British Standards Institution