With the ever increasing use and dependence upon IT to sustain and improve business performance, delivering IT operational excellence is becoming a critical capability for IT organizations. In the words of Gene Kranz the Apollo 13 Flight director 'Failure is not an option'.

The Motto of the NASA Mission Operations Control center is:
'RES GESTA PER EXCELLENTIAM' - 'Achievement through excellence'.

The 'Apollo 13 - an ITSM Case Experience' is an interactive business simulation workshop. During this workshop participants will see, feel and experience the benefits of applying best practices on organizational performance: 'cost of ownership', 'effectiveness and throughput of processes', 'customer satisfaction'. In this workshop participants will enact the roles of the Mission control team of Apollo 13. They will have to use their ITSM theory to design, implement, evaluate and improve their own ITIL based processes. They will have to work together as a team, take decisions, agree and apply their own working practices in order to meet their service level targets and save the astronauts. In 1970 Gene Kranz and his team delivered operational excellenceK Could you perform as well? Do you dare to try? Can you afford to fail? We challenge you to become Apollo 13 mission control and translate ITSM theory into practice to save the astronauts.

A recent Forrester report:
ITIL Simulators Demonstrate the value of process models, September 1, 2006
'These tools effectively demonstrate to senior management the advantages of such process models(ITIL). The result: better management buy-in for an IT service management (ITSM) project and its benefits and an implementation team with a better understanding of the value of the end state of the initiative.'

Research result into the question:
"What negative elements were encountered during implementation?"
the highest scoring response was "Internal resistance to change - 52%".

"Considering the enormity of change that an ITIL project may entail, spending the day that such simulators require should pay back many times over with the creation of a cohesive team with a greater understanding of the components, interrelationships, and vision that are required to successfully transform an IT organization."

To register, please click the Registration button below to reserve a seat. As we have limited space, seats will be confirmed by payment. A deposit of $150 is required and that will be refunded in the event. Please refer to below for detail payment procedures and fax your receipt of payment to us on or before 3 Oct.

As we have limited space, seats will be allocated on a first-come-first-serve basis. You will be contacted when your registration is confirmed. Should you have further enquiries, please forward them to info@itsmf.org.hk.

Event Details: