itSMF

Winning Formula One Racing with ITSM Simulation
12 May, 2009

Formula One Racing ITSM Simulation is an exciting and interactive workshop where participants experience the business benefits that IT Service Management (ITSM) can bring to their organizations. Set in the context of the "high octane" world of motor racing, the simulation provides participants with a high-level overview of ITSM. By applying ITIL lifecycle concepts, processes and culture of ITSM, participants aim to win the Championship through increased ITSM organizational maturity that leads to dramatic increases in business and race performance.

Registration button below to reserve a seat. As we have limited space, seats will be confirmed by payment. A deposit of $150 is required and that will be refunded in the event. Please refer to below for detail payment procedures and fax your receipt of payment to us on or before 28 Apr 2009.

As we have limited space, seats will be allocated on a first-come-first-serve basis. You will be contacted when your registration is confirmed. Should you have further enquiries, please forward them to info@itsmf.org.hk.

Event Details:

Date :

12 May, 2008 (Tuesday)

Time:

14:00 - 18:00 (Registration starts at 13:45)

Venue:

Auditorium, 19/F Cityplaza One, 1111 King's Road, Taikoo Shing, Hong Kong

Charges:

Free for itSMF members (deposit of HK$150 required)

To pay a deposit, please:

	1.	Transfer the payment to itSMF HK Chapter Limited, Account No. : 400-181566-001 of The Hongkong and Shanghai Banking Corporation Limited.

	2.	Put your name, member id, email address and contact no. on the receipt and fax it to (852) 3542 5308

We will contact you upon confirmation. The deposit refund will be made in the event.

Agenda:

13:45 - 14:00	Registration
14:00 - 14:45	Introduction to Racing Simulation
14:45 - 15:30	Round One - Chaos
15:30 - 16:00	Break
16:00 - 16:45	Round Two - Improvement
16:45 - 17:30	Round Three - Excellence
17:30 - 18:00	Lessons Learnt

About the Workshop Leader

John Seah is a veteran with more than 25 years of experience in IT industry. As an ITIL/ITSM trainer, John has taught thousands of students across 9 countries throughout Asia Pacific in ITIL/ITSM from Foundation to ITIL Expert level. John is a member of ITIL version 3 Global Review Team and contributed significantly to the ITIL v3 Service Strategy book. John had performed numerous ITIL projects for his clients. Under his leadership, his regional call center won the prestigious Best Customer Support Award from Computer World Magazine for six years running from 1995 to 2000.