Recap of the Visit to Hong Kong Housing Society (16 Jul 09)
04 August, 2009

All participants enjoyed every minute of the visit including face-to-face experience sharing.

The programme began with an introduction of itSMF HK Chapter by Peter Miao and a brief promotion on Chapter's publication "ITIL V3 Glossary Cross-Reference" by William Lam.

Subsequently, Peter and Simon started their great story with Project Background, Motivations behind, Project Objectives, Implementation Path, and Lessons learnt. In particular, the two experts shared what they had learned.

• People: Clear and sufficient communications
• Process: Be practical and allow trial-and-error
• Technology: It is facilitation rather than mastering; Simple is beautiful.
• Different Goals set along the journey: Implementing Quick Wins Maintaining Stability of IT services Establishing Service Levels with Users

After the presentation, a 15-minute break was taken. Participants chatted and networked.

The programme was resumed following the short break. Simon started the second part with presentations on Achievements, Experience sharing on all processes, and Daily and Monthly activities.

Q&A session followed. The audience showed their eagerness for practical hints and two gurus kindly responded the floor with tips and tricks on managing Service Level Agreement (SLA) and Configuration Management Database (CMDB).

Following the second part, our Chapter's chair, H P Suen, gave a wrap up to the event. He was grateful to council members for their endeavors to bring values to itSMF members and IT fellows. He thanked non-members for their presence at the event. The meeting was concluded at 7:00 pm after the speech.

The Hong Kong Chapter highly appreciates Peter Miao and Simon Ko for their great ardor in hosting the visit.

Finally, the Chapter thanks to all participants for their presence. We are looking forward to seeing you again in future events.

Presentation	"The ISO 20000 Path of HK Housing Society", by Peter Miao and Simon Ko, Hong Kong Housing Society.