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Recap of itSMF Conference 2010
08 February, 2010
A great success this year!
The itSMF Hong Kong Annual Conference was held on 27 January 2010 at Renaissance Harbour View Hotel, Wanchai, Hong Kong. The theme of the event was Riding on ITSM to Drive Better Business Result. The participation was overwhelming and reached its new record of 150 people.
Success stories on ITSM implementation cases and ISO/IEC 20000 Certifications were presented in the conference. Speakers spoke in the panel discussion and exchanged their views on "Can ITSM alone drive better business result".
Our special thanks to the following honorable speakers for their presence and contributions to make this conference a big success.
- Mr. Colin Rice, IT Director, Hong Kong & Macau, The Dairy Farm Company Ltd
- 交通銀行副高級經理 孫莉女士
- Mr. Michael Leung, Senior Vice President & Chief Information Officer, China Construction Bank (Asia)
- Mr. Fung Yat Ming, Customer Service Manager, Managed Services, Jardine OneSolution (HK) Ltd
- Mr. Thomas Lee, IT Operations Manager, Hong Kong Air Cargo Terminals Ltd
- Mr. Ken Vong, Senior Manager, Customer Service, Information System and Technology, Galaxy Entertainment Group
- Mr. Christopher Williams, Lead Solutions Manager, Service Support, BMC Software
- Mr. Matthew Bertram, Presales Director, HP Software and Solutions, HP Asia Pacific and Japan
- Mr. Daniel Lai, Technology Manager – Management and Virtualization, Microsoft
- Dr. Julian Lo, Technical Director, Integrated Global Solutions Ltd
- Mr. Sheng Jiang, Regional Business Manager, Greater China and Southeast Asia, ITpreneurs
- Mr. Dave Tin, Principle Consultant of Technical Sales, Greater China, CA
- Mr. Wilfred Wah, Regional Director, EMC Consulting Services, Asia Pacific and Japan, EMC
- Mr. Derek Fu, Service Management Solution Architect, IBM China/Hong Kong Ltd.
Mr. HP Suen, welcome attendees
to the conference |
Mr. Raymond Yu thank Mr. Colin Rice for
giving the keynote speech on IT Service Excellence
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Mr. Raymond Yu thank Ms. Sun Li for
giving the keynote speech on ITSM Implementation
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Mr. Raymond Yu thank Mr. Michael Leung for
sharing best practices on enhancing IT performance
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Speakers spoke in the panel
discussion. From left: Mr. Wilfred Wah (moderator),
Mr. Peter Miao (Hong Kong Housing Society),
Mr. Ken Vong (Galaxy Entertainment Group),
Mr. Michael Leung (China Construction Bank (Asia))
and Mr. Colin Rice (The Dairy Farm Company Ltd) |
Mr. Raymond Yu thank Mr. Fung Yat Ming for
sharing JOS' road to ISO20000 certification |
Mr. Raymond Yu thank Mr. Thomas Lee for
delivering the presentation on ITIL Implementation Journey |
Mr. Raymond Yu thank Mr. Ken Vong for delivering the
presentation on serving customers the ITIL way |
Conference attendees |
Souvenirs to attendees |
Tea Break |
Buffet Luncheon |
The organizing committee of itSMF Conference 2010 thanks sponsors and supporting organizations for their great support!
The chapter would like to express high appreciation to the organizing committee for their superb work!
With the consent from the speakers, the presentations are uploaded to our website here for public reference. Simply click these icons to download the conference Presentations:
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 Presentation
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"Dairy Farm's Climb to IT Service Excellence", Mr. Colin Rice, IT Director, Hong Kong & Macau, The Dairy Farm Company Ltd
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