itSMF

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The interesting workshop was successfully held on 21 April 2010 at Century Hotel, Wanchai, Hong Kong. All participants were enjoyed the race.

Sherwin Wong, Director of Professional Development, commented after the game "This is another great workshop! Throughout the simulated race, our ITIL race team starts from a behind position in Round 1, to become the winning race team by end of Round 2, through the implementation and practice of Service Management (ITIL) processes. Kudos to the team and ITIL!"

Summary from John Seah, workshop leader:

The participants had fantastic time learning, sharing and playing the Race-to-Result ITIL Simulation Game. Played two runs, the participants witness firsthand the impact of how ITIL processes can affect their mission critical business, like in a Formula One race, where millions of dollars are won or lost in seconds.

In Race 1, participants learnt the rules of the game and tried very hard to fix the incidents as they happened. Despite their hard work and sweat, the result of Race 1 was a disappointment. The participants then implemented ITIL concepts and processes like the Incident Management, Incident Model, Workaround, Problem Management, Configuration Management, Priorities, etc.

Leaping onto the next phase, the participants designed new services using the ITIL Concepts like Service Design, Service Pipeline, Service Design Package, Capacity Management and Available Management. With the new services properly transited, their cars were able to race faster than the competitors'. Coupled with all the new ITIL implementation, the participants roared off to a resounding victory in Race 2.

As illustrated by Race-to-Result game, the participants learnt that the difference in winning or losing the race, is the power of ITIL Implementation aligned with the business needs.

The Chapter would thank Hewlett-Packard for the kind sponsorship of the Simulation game.

Followings are photos taken during the workshop: