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No. of ISO/IEC 20000 certified organizations in Hong Kong
 
15
 
Source:
ISO/IEC 20000
Certification website
 
 
Through its partnership with Van Haren Publishing (VHP), one of the most renowned publishers for ITSM titles in Netherlands, the itSMF Hong Kong Chapter is delighted to announce the launch of its e-bookshop facility. This facility allows members of our Chapter and visitors to purchase itSMF titles and other selected ITSM titles on-line all year round with 24 hours a day, 7 days a week. Through this online facility itSMF members will entitle a 15% discount off the published list price from Van Haren.
 
 
Announcement on itSMF HK Annual Conference 2012
13 Jan, 2012   NEW!

Recap: Workshop: Are you ready for the new version of ITSM - ISO20000:2011?
14 Oct, 2011

Workshop: Are you ready for the new version of ITSM - ISO20000:2011?
7 Oct, 2011

Mr. H P Suen, first in Asia to attain designation of Distinguished Professional in Service Management
7 Jun, 2011

Re-cap of workshop on "How to develop your professional recognition in IT Service Management"
31 May, 2011

Re-Cap of the Annual General Meeting 2011
30 May, 2011

 
Home > Info Centre > Events

Recap: ITSM Paradigmology and Top Challenges in Application Management Workshop
13 May, 2010
 

The workshop was successfully held on 3 May 2010 at Hong Kong Housing Society, Tai Hang, Hong Kong.

It started with an interesting presentation by the overseas speaker, Mark Smalley from Netherlands.

After a short break, the participants split up into three groups and discussed the challenges they were experiencing in their work situation. Each of the groups identified their major challenges and shared with each other during the sharing session. The workshop was concluded at 9:15 pm.

Ms Juliana Li, Director of Strategic Development, shared her feedback after the workshop "Once again, the workshop showed that we should organize more professional development events with group discussion. I can see the participants are very enthusiastic in sharing their ideas and experience over the table and the time is never enough. "

 

Summary by speaker, Mark Smalley

I gave an introduction to IT Paradigmology, covering some paradigms such as criminal complexity and interaction management (with a short video of Russ Ackhof), the Business IT relationship and the process frameworks ASL and BiSL, after which we ran the workshop.

The participants split up into three groups and discussed the challenges they were experiencing in their work situation. Each of the groups identified their major challenges, which are listed in another part of this paper. Based on the plenary discussion after the groups presented their findings, I reduced these to the following common issues:

  • Dealing with complex and immature business organizations
  • Poor understanding of, and relationship with, the business
  • Speed of business change

One of the participants made the insightful comment that the relationship with the business is quite an emotional topic for IT people.

I made the additional comment that it seemed that IT wasn't making a good job of 'selling' itself to the business.

It was an animated session and I've published the results in a white paper.

 

The Hong Kong Chapter highly appreciates Mark Smalley for his time running this workshop during his holiday trip. Mark will prepare a white paper to recap the discussion during the workshop and shared with us the findings from other similar workshops he has run previously. The white paper will be published in our website shortly. Stay tuned.


The Chapter thanks to all participants for presence and look forward to their support in future events.


Finally, followings are photos taken during the workshop: