Under the current economic situation, this is no better time to invest into ourselves to gain competitive edges.

We learnt from our members' feedback that collaborative and peer learning is a more effective than lecture-like seminars. In response to that, itSMF Hong Kong Chapter had worked the extra miles and arranged an ITSM Experience Journey for our members who want to sharpen their competitive edge.

The experience journey is made up of three parts:

Part 1 - ITSM simulation workshop;

Part 2 - Visit to ISO/IEC 20000 Organization;

Part 3 - Round table discussion session.

Part 1 - Simulation Workshop
The exciting journey starts with a half day ITSM simulation workshop. The session presents an overview of ITSM experiences through Simulation of Formula One Racing. In the simulation game, you will be acting as a key member of a Formula One Racing Team participating in the race. Your participation in winning the championship is indeed crucial. The more important learning point here is how the crew members work together to achieve the best results.

Part 2 - Visit to ISO/IEC 20000 Organization
We leave the simulation and then return to the real world to see how ITSM is operating in live environment. "Seeing is believing" is a tour that leads us to the core of a well established, ISO 20000 certified organization where their staff demonstrates how they put ITIL theory into practice.

The visit is a breakthrough event that bridges the concepts with the practical world. We believe that it will be a unique and valuable experience to you. It is far more than a presentation. The tour is full of interactions - you are free to exchange views, ask questions, and see how ITIL is being applied. We strongly advise you to join the visit because this valuable chance does not come easy.

Part 3 - Round Table Discussion
We would conclude the journey with a learning and sharing round table discussion. While ITIL is the industry practice on IT Service Management, there is no a universal formula that applies to all organizations. Thus, we would like to conclude the journey with peer learning and sharing, facilitated by our recognized ITIL practitioners.

Here is the journey planner:

Although the journey is structured into 3 Professional Development activities, there is no limit to your participation. We encourage every member to join any or all of the events. Please note that seats are limited and are allocated on a first-come first-served basis.

Professional Development
itSMF HK Chapter