ITIL Qualification Scheme Survey
26 June 2009

When the full ITIL® Version 3 qualification scheme was complete there was always the expectation that the status of the Version 2 scheme would be reviewed. As part of the process of seeking the views of all major stakeholders, the ITIL® Qualifications Board, led by OGC, commissioned itSMF International to create a questionnaire to gauge the level of relative interest in the two schemes. The timetable for the eventual phased retirement of the Version 2 scheme will be determined by many factors such as availability of translated exams. In releasing this survey we acknowledge that customer demand is also a major contributor to the decisions.

By answering the questions in this survey you will have the opportunity to shape the future of the industry. We have tried to balance meaningful questions without making the survey too cumbersome to complete. The survey will be available for completion up to the end of Friday 24th July (UK time) so please this opportunity to help us.

You can complete the Survey at:
http://www.surveymonkey.com/s.aspx?sm=15vE6KepVQshwnVIg5tfsg_3d_3d

Any questions on how to complete the survey or any other matter arising from this should be directed in the first instance to Chris Roberts (chris.roberts@itsmf.co.uk) at itSMF UK. Chris will endeavour to ensure your questions are answered as quickly as possible by the appropriate people.

Regards

itSMF International