itSMF

News Highlight 2009-07
17 July 2009

itSMF Hong Kong - News Highlight 2009-07

To keep our members and fellows staying in the forefront of the industry, we strive to deliver the hottest update on ITSM industry, local IT industry, and the Chapter. Here are headlines covered in this release:

Industry news
1. ITIL Qualification Scheme Survey by itSMF International

Chapter's updates
2. The 2009/2010 Council Members
3. Appointments of Sub-committees' Core Members
4. itSMart 04
5. Visit to Hong Kong Housing Society
6. Member login accounts on Chapter's Web Site

ITSM Tags (ITSM knowledge pieces for take away) [NEW]
T1. [VIDEO] ITIL v3 Study Group (in Cantonese)
T2. ITIL Term: Incident

Industry News
1 ITIL Qualification Scheme Survey by itSMF International
Closing time: 7:00 a.m., Saturday, 25 July 2009 (HK Time)

itSMF International is conducting a survey to gauge the level of relative interest in the two ITIL schemes, that is, ITIL v2 and ITIL v3. By answering the questionnaire you will have the opportunity to shape the future of the industry. You can complete the survey at:
http://www.surveymonkey.com/s.aspx?sm=15vE6KepVQshwnVIg5tfsg_3d_3d

Click Here for details.

Chapter's Update
2 The 2009/2010 Council Members
The Hong Kong Chapter is glad to announce the 2009/2010 Council members and their appointments.

Chairman - H P Suen
Vice-Chairman - Raymond Yu
Secretary - Stephen Chan
Treasurer - Eric Lung
Director of Membership - Peter Miao
Director of Marketing and Programs - Y K Chau

Director of Communications - Yantl Sze
Director of Internal Affairs - C K Li
Director of Professional Development - Sherwin Wong
Director of Knowledge and Web Management - William Lam
Director of External Relation - Fred Sheu
Director of Strategic Development - Juliana Li

3 Appointments of Sub-Committee Core Members
The first 2009/2010 Council Meeting of 29 June 2009 approved appointments of sub-committees' core members. The Chapter is pleased to announce the following appointments:-

Professional Development Sub-committee
Derek Fu (IBM China / Hong Kong Limited)
Simon Ko (Hong Kong Housing Society)

Strategic Development Sub-committee
Zoe Iu (SMEGA)

4 itSMart 04
The editorial board of itSMart is working full steam ahead with the upcoming release of itSMart. The publication will cover the following topics:

Cover Story - Sharing on contingency planning of users organizations in the event of influenza pandemic
The new face of HK Chapter Web Site
Professional Development Corner - IT Service Management Journey
Chapter Events and Connections

itSMart 04 will release soon. Stay tuned

5 Visit to Hong Kong Housing Society (HKHS) on 16 July 2009
The visit to Hong Kong Housing Society was held on 16 July 2009. The event was very fruitful that participants gained valuable knowledge on practicing ITSM via face-to-face discussions with IT professionals of HKHS.

The Hong Kong Chapter expressed sincere thanks to the IT Department of Hong Kong Housing Society for the hospitality and the preparation work.

6 Establishment of member login accounts on Chapter Web Site
To bring our members closer to the community of IT Service Management, we are establishing online accounts for our members those have not yet registered on our Web Site. All members will shortly be free to access to the community and the knowledge of IT Service Management. Detail arrangement will be announced soon. Stay tuned.

ITSM Tags
T1 [VIDEO] - ITIL v3 Study Group (in Cantonese)
The video clip shows a members sharing session on the ITIL v3 Books "Service Strategy" and "Continual Service Improvement." Life cases and practical experience are covered in the presentation.

Watch the video by clicking this link: [VIDEO] Sharing To Learn - ITIL v3 Service Strategy and Continual Service Improvement

T2 ITIL Term - Incident / 事故 / 故障

Incident	(Service Operation) An unplanned interruption to an IT Service or a reduction in the Quality of an IT Service. Failure of a Configuration Item that has not yet impacted Service is also an Incident. For example Failure of one disk from a mirror set.
[繁體]事故	(服務維運) 無計畫的IT 服務中斷或是IT 服務的品質方面的降低。組態項目的失效雖然還沒有衝擊到服務，但也稱為事故。例如：一個鏡射的磁碟失效。
[简体]故障	（服务运营）IT 服务的意外中断或 IT 服务质量的下降。尚未影响服务的配置项失效也是故障。例如镜像组中一块磁盘的失效。

Learn more definitions on ITIL v3 Terms at: http://www.itsmf.org.hk/eng/p2_4.asp

Ask questions regarding ITIL term - INCIDENT? Log-in our web site and ask the community directly! Or simply post your questions to info@itsmf.org.hk

We will keep watching for the latest developments of the local IT industry as well as global ITSM. Stay tuned and visit our website http://www.itsmf.org.hk for the latest announcements.

itSMF Hong Kong Chapter