News Highlight 2009-08
17 August 2009

itSMF Hong Kong - News Highlight 2009-08

To keep our members and fellows staying in the forefront of the industry, we strive to deliver the hottest update on ITSM industry, local IT industry, and the Chapter. Here are headlines covered in this release:

Industry news
1. Information Security Seminar - "Fight against Botnet"
2. HK Chapter's chair spoke at PMI-HK Seminar

Chapter's updates
3. Chapter's Council Members met ASLBISL Foundation
4. ITIL V3 Study Group is back!
5. Visit to HK Housing Society - Presentation slides available now!

ITSM Tags (ITSM knowledge pieces for take away)
T1. [VIDEO] ITIL v3 Study Group (in Cantonese) - Part 2
T2. ITIL Term: Problem

Industry News
1 Information Security Seminar - "Fight against Botnet"
Date and Time: 2:30, Thursday, 27 August 2009

HKCERT, OGCIO and HK Police Force organized the seminar "Fight against Botnet". Trends of Cyber Attacks and Botnet, Botnet Communications and Detection, Internet Application Security Protected by e-Cert, and Cyber Crime Revealed 2009 will be covered in the event. Being as the supporting organization, HK Chapter invites members to the event.
http://www.hkcert.org/english/event/detail/home.html?event146.html

2 HK Chapter's chair spoke at PMI-HK seminar
Mr. H P Suen, chair of HK Chapter spoke at the PMI-HK seminar on 30 July 2009. H P Suen presented insights on the Value of Testing, Implementation, Operations from project management perspective. In particular, ITIL Change Management and recent cases on Service Management were mentioned in his speech.

Chapter's Update

3 Meeting with ASL BiSL Foundation on 14 August 2009 Juliana Li (Director of Strategic Development), Yantl Sze (Director of Communications), William Lam (Director of Knowledge and Web Management) and H P Suen (Chair of HK Chapter) met International Affairs Executive of ASL BiSL (Application Services Library, Business information Services Library) Foundation.Several interesting topics were discussed in the meeting including: ITIL and ASL BiSL are complementary, where ASL BiSL offers frameworks on Application Management Changing IT quickly in order to respond to time-to-market demands is a major challenge ICET which refers to Information, Communication, Engagement and Technology Strong division between What (demand: IT Service Consumers) & How (supply: IT Service Providers): outsource the How but own the What (and the business is the Why, the justification)

From left: Juliana Li, Yantl Sze, Mark Smalley (ASL BiSL), William Lam and H P Suen

4 ITIL V3 Study Group is Back!
Are you planning to take a closer look at ITIL v3? HK Chapter is delighted to announce ITIL V3 Study Group 2009 where you could reinforce your learning via experience sharing with other practitioners. Enrollment ends 21 August 2009. Register Now!

5 Visit to HK Housing Society - Presentation slides are available now
Take a look at the recap article and download the presentation slides with tips and tricks on implementing ISO/IEC 20000 IT Service Management.

ITSM Tags
T1 [VIDEO] - ITIL v3 Study Group (in Cantonese) - Part 2
The video clip presents a sharing from another ITIL V3 Study Group on "Continual Service Improvement." Reading guides are covered in the presentation.

Watch the video by clicking this link: [VIDEO] Sharing To Learn - ITIL v3 Service Strategy and Continual Service Improvement

T2 ITIL Term - Problem / 問題 / 问题

Learn more definitions on ITIL v3 Terms at: http://www.itsmf.org.hk/eng/p2_4.asp

Ask questions regarding ITIL term - PROBLEM? Log-in our web site and ask the community directly! Or simply post your questions to info@itsmf.org.hk

We will keep watching for the latest developments of the local IT industry as well as global ITSM. Stay tuned and visit our website http://www.itsmf.org.hk for the latest announcements.

itSMF Hong Kong Chapter