News Highlight 2009-09
18 September 2009
itSMF Hong Kong - News Highlight 2009-09
To keep our members and fellows staying in the forefront of the industry, we strive to deliver the hottest update on ITSM industry, local IT industry, and the Chapter. Here are headlines covered in this release:
Industry news
1. Global Publishing Survey by itSMF International
2. Seminar: The New Economy - Enhancing our New Key Industries with ICT
Chapter's updates
3. ITIL V3 Study Group update
4. itSMart 04 released
5. eBookstore: New discount code
6. Online Seminar: Drive IT's Business Value with Integrated IT Service Management
ITSM Tags (ITSM knowledge pieces for take away)
T1. ITIL Term: Service Desk
Industry News
1. Global Publishing Survey by itSMF International (itSMFI)
Closing Date: 25 September 2009
itSMF International is planning to produce its own series of Service Management publications in 2010. In order to help determine the way to go, the publication team has prepared a survey and is asking feedback from members of itSMF Chapters.
http://www.itsmf.org.hk/eng/n27.asp
2. Seminar: The New Economy - Enhancing our New Key Industries with ICT
The Hong Kong Computer Society is organizing a Forum called "The New Economy - Enhancing our New Key Industries with ICT". The objective is to encourage the ICT industry to identify and provides ICT applications and services to support the key new industries namely, Innovation and Technology, Testing and Certification, Cultural and Creative Industries, Environmental Industry, Medical Services and Educational Services. itSMF HK Chapter supports the event and invites members to the forum.
http://www.hkcs.org.hk/eDM/20090930/Forum/index.html
| Chapter's Update |
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3. ITIL V3 Study Group update
The chapter is great to announce that ITIL V3 Study Group 2009 commenced. This in-take recruited 9 members and formed 2 study streams namely, Service Design (SD) and Continual Service Improvement (CSI).
The first meeting of the ITIL V3 study group was held in the evening of Wednesday, 2 September. Group leaders and members introduced themselves and shared their views on expectations and past experiences. By the end of study, the group will deliver presentations on the two subjects.
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The ITIL V3 Study Group 2009 |
4. itSMart 04 released!
The issue 04 of chapter's periodical has been released. This release covers several interesting topics including Pandemic Planning Round-Table, Recap of Visit to HK Housing Society, Recap of Annual General Meeting, the New Face of itSMF HK Website, and more. Check out Now!
5. e-Bookstore - New Discount Code
By inputting the discount code, members will receive 40% off the titles, excluding shipping. Please read the latest e-Bookstore Procedure http://www.itsmf.org.hk/eng/p5_1.asp for details.
6. itSMF Online Seminar: Drive IT's Business Value with Integrated IT Service Management
The next e-Symposium: itSMF e-Symposium - "Drive IT's Business Value with Integrated IT Service Management" has been scheduled for 9:00 pm, 24 Sep (Thu). Register now at http://www.itsmf.org.hk/eng/e78.asp
ITSM Tags
T1 ITIL Term - Service Desk / 服務台/ 服务台
Service Desk |
(Service Operation) The Single Point of Contact between the Service Provider and the Users. A typical Service Desk manages Incidents and Service Requests, and also handles communication with the Users. |
[繁體] 服務台 |
(服務維運) 為服務提供者與使用者之間的單一連絡窗口，服務台管理事故與服務需求，並與使用者溝通。 |
[简体] 服务台 |
(服务运营) 服务提供商与用户间的单一联系点，典型的服务台负责管理故障和服务请求，还负责与用户的沟通。 |
Learn more definitions on ITIL v3 Terms at: http://www.itsmf.org.hk/eng/p2_4.asp
Ask questions regarding ITIL term - SERVICE DESK? Log-in our web site and ask the community directly! Or simply post your questions to info@itsmf.org.hk
We will keep watching for the latest developments of the local IT industry as well as global ITSM. Stay tuned and visit our website http://www.itsmf.org.hk for the latest announcements.
itSMF Hong Kong Chapter
