News Highlight 2009-10
28 October 2009
itSMF Hong Kong - News Highlight 2009-10
To keep our members and fellows staying in the forefront of the industry, we strive to deliver the hottest update on ITSM industry, local IT industry, and the Chapter. Here are headlines covered in this release:
Industry news
1. Dairy Farm Company Limited attained ISO/IEC 20000 Certification
2. 2000 itSMF members in Sweden
3. Forum: The New Economy - Enhancing our New Key Industries with ICT
4. Seminar: eHealth Forum 2009
5. Data Centre Conferences
Chapter's updates
6. Members' Survey 2009
7. itSMF HK Annual Conference Working Group
ITSM Tags (ITSM knowledge pieces for take away)
T1. ITIL Term: Service Management Lifecycle
Industry News
1. Dairy Farm Company Limited attained ISO/IEC 20000 Certification
Congratulations to IT Department of the Dairy Farm Company Limited for obtaining an ISO/IEC 20000 Certification. The achievement demonstrates a visible commitment to managing the provision of IT services. The Chapter looks forward to seeing more and more ISO/IEC 20000 certifications in the near future.
2. 2000 itSMF members in Sweden
The itSMF communities around the world grow bigger and bigger. itSMF Sweden Chapter announced its accomplishment in membership of 2000 members in October 2009. In fact, the itSMF globally boasts over 6000 member companies covering in excess of 40,000 individuals spread over 50 Chapters.
(Source: itSMF International http://www.itsmfi.org/content/itsmf-sweden-now-we-are-2000-itsmf-members-sweden)
3. Forum on The New Economy - Enhancing our New Key Industries with ICT
Mr. William Lam, Director of Knowledge and Web Management, attended the Forum on The New Economy - Enhancing our New Key Industries with ICT on 30 September 2009. The event, organized by HK Computer Society, discussed opportunities including e-Class, Digital Learning Repository, and applications of IT in private medical sector. Most speakers agreed that Hong Kong is the best base for testing of new technologies and IT applications.
4. Seminar: eHealth Forum 2009
Mr. Raymond Yu, Chapter's Vice Chair, and Ms. Yantl Sze, Director of Communications, attended the eHealth Forum (8 - 9 October) organized by the eHealth Consortium. The forum introduced the latest development of electronic Health Record (eHR). Besides, applications of latest technologies in eHealth, including IT Service Management tools and cloud computing were covered in the event.
5. Data Centre Conferences
Mr. Derek Fu, core sub-committee member, attended the Data Centre Conferences on 16 October 2009. The event covered several topics on Data Centre Management perspective including Facilities Management, Green IT, Data Security, Storage, and Cloud Computing.
Chapter's Update
6. Members' Survey 2009
Thank you for giving us valuable comments! The Member Survey was successfully completed on 23 October and we received many helpful suggestions. Your views definitely help us in planning future events as well as member benefits. Detail analysis is in process and we will communicate our findings with you later.
7. itSMF HK Annual Conference Working Group
The Organizing Committee (OC) held its kick-off meeting in mid October. It is planned to hold the Annual Conference around early February 2010. The OC is currently making a detailed plan. More information will be released once the plan has been confirmed. Should you have any ideas, feel free to email us to info@itsmf.org.hk
ITSM Tags
T1 ITIL Term - Service Management Lifecycle / 服務管理生命週期 / 服务管理生命周期
Service Management Lifecycle |
An approach to IT Service Management that emphasizes the importance of coordination and Control across the various Functions, Processes, and Systems necessary to manage the full Lifecycle of IT Services. The Service Management Lifecycle approach considers the Strategy, Design, Transition, Operation and Continuous Improvement of IT Services. |
[繁體] 服務管理生命週期 |
係指一種IT 服務管理的方法，強調協調的重要性，並透過各種功能、流程以及系統的控制來管理整個IT服務管理生命週期。服務管理生命週期方法考量IT 服務的策略、設計、移轉、運作及持續改善。 |
[简体] 服务管理生命周期 |
一种 IT 服务管理的方法，强调管理IT 服务整个生命周期所需的各种功能、流程和系统之间协调和控制的重要性。服务管理生命周期的方法考虑 IT 服务的战略、设计、转变、运营和持续改进。 |
Learn more definitions on ITIL v3 Terms at: http://www.itsmf.org.hk/eng/p2_4.asp
Ask questions regarding ITIL term? Log-in our web site and ask the community directly! Or simply post your questions to info@itsmf.org.hk
We will keep watching for the latest developments of the local IT industry as well as global ITSM. Stay tuned and visit our website http://www.itsmf.org.hk for the latest announcements.
itSMF Hong Kong Chapter
