News Highlight 2009-12
18 December 2009
itSMF Hong Kong - News Highlight 2009-12
To keep our members and fellows staying in the forefront of the industry, we strive to deliver the hottest update on ITSM industry, local IT industry, and the Chapter. Here are headlines covered in this release:
Industry news
1. itSMF International Chair steps down
2. ITIL® V3 Master Qualification
3. Professional Recognition for IT Service Management (prISM)
4. OGC Study Aid "Passing your ITIL® Foundation Exam - 2nd Edition" released
Chapter's updates
5. Annual Conference
6. Seasons Greetings
ITSM Tags (ITSM knowledge pieces for take away)
T1. ITIL Term: Service Design
Industry News
1. itSMF International Chair Steps down
itSMF International Chair, Sharon Taylor, has notified the itSMF International Board of her intention to officially step down as its Chairperson. She cited the need to meet growing personal and family commitments. Ms Taylor is prominent in the IT Service Management global community. She has served the itSMF International as Chair for 2 years, and has served on Chapter Boards and International itSMF Committees for 8 years.
More news on itSMF International Website:
http://www.itsmfi.org/content/itsmf-international-chair-sharon-taylor-steps-down
2. ITIL® V3 Master Qualification
As IT Service Management grows in maturity, so do the requirements for developing and recognizing capable individuals in the industry. The ITIL Master qualification is launched recently to meet the growing needs by focusing on the experienced levels of the industry, testing the capabilities of senior IT service managers, executives and practitioners.
The ITIL Master qualification is targeted at experienced professional in the industry, typically, senior practitioner, senior consultant, senior manager or executive, with 5 or more years' relevant experience. All candidates must hold the ITIL Expert qualification.
The steps for achieving the qualification are:
- Candidates submit a proposal describing the real life situation they intend to address and the elements of ITIL they will apply to his situation
- Candidates prepare and submit a work package for assessment
- Candidates attend an interview to support the work package assessment.
The ITIL Master qualification is currently in pilot phase. Further information in relation to the qualification and its release date will be available in 2010.
For more details, please visit http://www.itsmfi.org/content/itil%C2%AE-v3-master-qualification
3. Professional Recognition for IT Service Management (prISM)
The itSMF International i(itSMFI) s working with the itSMF-USA to make the prISM into a global initiative.
prISM, professional recognition for IT Service Management (prISM), originated at itSMF USA that is established to professionalize the IT Service Management (ITSM) industry. prISM provides a framework and guidance for continuing professional development while building upon member's existing training, certifications, education and experience. It also provides a structured path for continuing professional growth while maintaining a registry for professionals to track their continued good standing.
It is planning on developing the program into an international initiative and itSMFI is working on that. Further information will be announced in coming months.
4. OGC Study Aid "Passing your ITIL® Foundation Exam - 2nd Edition" released
Office of Government Commerce (OGC) lately released a publication "Passing your ITIL® Foundation Exam - 2nd Edition". This study aid is suitable for those taking the foundation exams, including ITIL V2 to V3 bridging examination. It has been in line with the new 2009 syllabus. A case study and a mock exam with answer key are featured in the publication.
More information at here:
http://www.best-management-practice.com/officialsite.asp?Action=Book&ProductId=9780113312139&trackid=002960
Chapter's Update
5. Annual Conference
itSMF HK is pleased to announce that the itSMF Conference 2010 will take place on Wednesday, 27 January 2010. Conference highlight as follows:
| Theme |
Drive Massive New Business Gains with ITSM |
| Date |
Wednesday, 27th January 2010 |
| Time |
9:00am - 5:00pm |
| Venue |
Renaissance Harbour View Hotel, Wanchai, Hong Kong |
| Speakers |
Colin Rice from Dairy Farm
孙莉 from Bank of Communications
Michael Leung from China Construction Bank (Asia)
Ken Vong from Galaxy Resort Casino
Thomas Lee from Hong Kong Air Cargo Terminals Limited (HACTL)
Chan Wai Foon from Jardine OneSolution (HK) Limited (JOS) |
Details of the programme rundown, fees and registration will be announced soon. Please stay tuned.
6. Seasons Greetings
ITSM Tags
T1 ITIL Term - Service Design / 服務設計 / 服务设计
Service Design |
The title of one of the Core ITIL publications. Service Strategy establishes an overall Strategy for IT Services and for IT Service Management. |
[繁體] 服務設計 |
IT 服務之生命週期中的一個階段。服務設計包含一定數量的流程與功能。它也是核心ITIL 書籍中的一個標題。 |
[简体] 服务设计 |
IT 服务生命周期中的一个阶段。服务设计包括一些流程和功能，是核心 ITIL 出版物之一的名称。 |
Learn more definitions on ITIL v3 Terms at: http://www.itsmf.org.hk/eng/p2_4.asp
Ask questions regarding ITIL term? Log-in our web site and ask the community directly! Or simply post your questions to info@itsmf.org.hk
We will keep watching for the latest developments of the local IT industry as well as global ITSM. Stay tuned and visit our website http://www.itsmf.org.hk for the latest announcements.
itSMF Hong Kong Chapter
