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2010.01
20 January 2010 |
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| Hottest update on itSMF HK Chapter, ITSM industry, and local IT industry. |
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| IT Service Management Forum (itSMF) Hong Kong Chapter |
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| CHAPTER NEWS |
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| Annual Conference 2010 |
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| Showcase of ITSM success stories |
A number of first-rate practical ITSM implementation cases from various industry sectors will be showing in the itSMF HK Annual Conference 2010 (27 Jan 10). Companies including:- |
- The Dairy Farm Co Ltd
- Bank of Communications
- China Construction Bank
- Jardine OneSolution (HK) Limited
- HK Air Cargo Terminals Ltd
- Galaxy Resort & Casino
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| Latest trend on the ITSM industry |
Apart from success cases, latest update on the industry will be presenting by technology partners during the breakout sessions. Topics include (in alphabetical order):- |
- Customer Experience Management - Key Component in Service Management (by CA)
- How to achieve IT Cost Transparency so that it can drive better decisions to improve business results? (by Integrated Global Solutions Ltd)
- ITIL through the cloud (by BMC Software)
- ITpreneurs' ITIL v3 Expert Program: the fast track to Expert (by ITpreneurs)
- Manage the complexities of cloud by delivering visibility, control and automation (by IBM)
- Managing Virtual Computing Environment with Operations Intelligence (by EMC)
- Service Strategy - Managing your IT portfolio, budgets and resources (by Hewlett-Packard)
- Using Microsoft System Centre to Achieve ITIL Process Integration (by Microsoft)
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| Book your conference place Now! |
| Please checkout our web site for the latest information! |
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| itSMart 05 |
| Coming soon ! |
The editorial team is working to complete the new release, itSMart 05. The upcoming release will cover the following topics: |
- Results of Chapters’ Members Survey
- Report of 2010 itSMF HK Conference
- … and more
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| Stay tuned. |
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| ITIL V3 Study Group |
| Sharing views |
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The third meeting of the Service Design Group was held on 19 Jan 2010. Members exchanged interesting points on the following topics: |
- Service Level Management, SLA
- IT Service Continuity Management
- ITIL V3 and ITIL V2
- Overall comments on Service Design Book
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| More will be covered in the upcoming release of itSMart. |
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| New Service? New Product? New Program? New Success Stories? |
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| Let us know at info@itsmf.org.hk |
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| INDUSTRY NEWS |
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| Webcast |
| Configuration & Change Management |
| The online summit "Configuration & Change Management" was held on 14 January 2010. The webcasting covered the following topics: |
- Authorizing changes, who are the right people
- Industry Best Practices: Configuration Management
- CMII - Standard for Enterprise Configuration Management
- Step-by-Step Guide to Building a CMDB
- … and more
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| Presentations are available for watching. For details, please click here. |
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IT Service Management Forum (itSMF)
Hong Kong Chapter |
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Chair
H P Suen |
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Vice-chair
Raymond Yu |
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Editor
William Lam |
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Website: www.itsmf.org.hk
E-mail: info@itsmf.org.hk |
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ITIL is the registered trademark of the Office of Government Commerce (OGC). itSMF is a registered word mark of the IT Service Management Forum Ltd. |
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Disclaimer
Articles published reflect the opinions of the authors and not necessarily those of the publisher or his employees. While every reasonable effort is made to ensure that the contents of articles, editorial and advertising are accurate. No responsibility can be accepted by the publisher for errors, misrepresentations and any resulting effects. |
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| ITIL TERM |
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| Service Transition |
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| Definition |
(Service Transition) A stage in the Lifecycle of an IT Service. Service Transition includes a number of Processes and Functions and is the title of one of the Core ITIL publications. |
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| 服務轉換 |
(服務轉換) IT 服務的生命週期的一個階段，服務轉換包括許多流程和功能，並且是核心ITIL 出版物的一個書名。 |
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| 服务转换 |
| (服务转换) IT 服务生命周期中的一个阶段。服务转换包括大量的流程和功能，并且是核心 ITIL 出版物中之一的名称。 |
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| END |
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