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2010.02
26 February 2010 |
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| Hottest update on itSMF HK Chapter, ITSM industry, and local IT industry. |
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| IT Service Management Forum (itSMF) Hong Kong Chapter |
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| CHAPTER NEWS |
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| Annual Conference 2010 |
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| A great success this year! |
The itSMF Hong Kong Annual Conference was held on 27 January 2010 at Renaissance Harbour View Hotel, Wanchai, Hong Kong. The theme of the event was Riding on ITSM to Drive Better Business Result. The participation was overwhelming and reached its new record of 150 people. |
The chapter would like to take this opportunity to thank all honourable speakers, sponsors and supporting organizations for their contributions and supports to make the conference a big success. |
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| Recap and Presentation slides |
| Please check out our recap article on itSMF HK Web Site for more information. Several presentation slides are available for download. |
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| More photos |
| By the courtesy of Raymond Yu, Chapter's vice chair, an online photo album "The 5th Annual itSMF Conference 27 Jan 2010" has been setup for public access. |
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| Professional Development Events |
| Activities in 2010 Q2 |
Two Professional Development Events are arranged for the 2nd Quarter of 2010: |
- 15 April - ITIL Simulation Workshop
- 3 May - Workshop: IT Service Management Paradigmology
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| Enrolment will be starting soon. Stay tuned. |
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| itSMF International updates |
| New International Executive Board |
| In January, the new itSMF International Executive Board (IEB) was formed. Portfolio assignments of IEB Directors were agreed as follows. |
- Chairman - David Cannon (USA)
- Vice Chairman - Alexander Kist (Netherlands)
- Treasurer - Rob Stroud (USA)
- Business Development & Marketing - Peter Brooks (South Africa)
- Chapter Governance & Support - Peter Cross (Australia)
- Qualifications, Certifications & Standards - Michael Kum (Malaysia)
- Company Secretary - Keith Aldis
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| More updates |
| Further information as follows: |
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| New Service? New Product? New Program? New Success Stories? |
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| Let us know at info@itsmf.org.hk |
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IT Service Management Forum (itSMF)
Hong Kong Chapter |
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| Chair - H P Suen |
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Vice-chair - Raymond Yu
Hon. Secretary - Stephan Chan
Hon. Treasurer - Eric Lung |
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Directors:-
Membership - Peter Miao
Marketing & Programs - Y K Chau
Communications -Yantl Sze
Internal Affairs -C K Li
Prof. Development - Sherwin Wong
Knowledge & Web Mgt - William Lam
External Relation - Fred Sheu
Strategic Development. -Juliana Li |
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ITSM News Highlights
Editor
William Lam |
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Website: www.itsmf.org.hk
E-mail: info@itsmf.org.hk |
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ITIL is the registered trademark of the Office of Government Commerce (OGC). itSMF is a registered word mark of the IT Service Management Forum Ltd. |
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Disclaimer
Articles published reflect the opinions of the authors and not necessarily those of the publisher or his employees. While every reasonable effort is made to ensure that the contents of articles, editorial and advertising are accurate. No responsibility can be accepted by the publisher for errors, misrepresentations and any resulting effects. |
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| INDUSTRY NEWS |
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Four organizations achieved
ISO/IEC 20000 Certifications |
| Congratulations |
| Recently, four local organizations achieved ISO/IEC 20000 Certifications:- |
- HM Information Services Limited
- New World Telecommunications Limited Networks & Information Technology
- PCCW Solutions Limited, Outsourcing and Managed Services
- The Hong Kong and China Gas Company Limited
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| The itSMF Hong Kong Chapter congratulates the four companies on their achievements. Best wishes to them for continued success. |
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| ITIL TERM |
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| Service Operation |
| Definition |
(Service Operation) A stage in the Lifecycle of an IT Service. Service Operation includes a number of Processes and Functions and is the title of one of the Core ITIL publications. Operation refers to day-to-day management of an IT Service, System, or other Configuration Item. Operation is also used to mean any pre-defined Activity or Transaction. For example loading a magnetic tape, accepting money at a point of sale, or reading data from a disk drive. |
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| 服務維運 |
| (服務維運) IT 服務的生命週期的一個階段，服務維運包括許多流程與功能，而且是一本ITIL 核心出版物的標題。維運指IT 服務、系統或其他組態項目日常的管理。維運也用來表示任何預先定義的活動或交易。例如：載入一捲卡帶，在特定銷售點需要收到錢，或者從磁帶讀取資料。 |
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| 服务运营 |
| (服务运营)IT 服务生命周期中的一个阶段。服务运营包括一些的流程和功能，是核心 ITIL 出版物之一的名称。运营指IT 服务、系统或其它配置项的日常管理。运营也用于表示任何预定的活动或交易。例如装载磁带，在销售点收钱，或从磁盘读取数据。 |
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© Crown copyright 2010. All rights reserved. Material is reproduced with the permission of the Office of Government Commerce under delegated authority from the Controller of HMSO. |
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