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2010.03
26 March 2010 |
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| Hottest update on itSMF HK Chapter, ITSM industry, and local IT industry. |
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| IT Service Management Forum (itSMF) Hong Kong Chapter |
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| CHAPTER NEWS |
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| IT Service Management Workshop – 15 April 2010 |
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| Experience the benefits of ITSM in Formula One Racing! |
The interesting simulation workshop will be starting on 15 April 2010. By applying ITIL lifecycle concepts, processes and culture of IT Service Management (ITSM), participants aim to win the Championship through increased ITSM organizational maturity that leads to dramatic increases in business and race performance. |
The workshop is fit for IT professionals who are new to ITIL and IT Service Management.
Seats are limited. Do not miss this chance and REGISTER now!
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| Workshop: IT Service Management Paradigmology and Top Challenges in Application Management – 3 May 2010 |
| A sharing session on IT Service Management and Application Management |
The workshop covers a general update on the trends of IT Service Management and Application Portfolio Management. An introduction of two process frameworks Application Service Library (ASL) and Business Information Service Library (BiSL), and an interactive discussion on current challenges in Application Management will be conducted. |
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| Enrolment has been started. Click here for details. |
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| itSMart 05 |
Release soon! |
The editorial board is completing the final review and the long-awaited itSMart 05 will be publishing in coming days. Here is the list of topics. |
- Interview with ITSM Implementation Leader (Mr. Colin Rice from The Dairy Farm Company Ltd.)
- itSMF International Chapter Leader Conference & AGM
- itSMF HK Upcoming Events
- ITIL V3 Study Group
- New Additions to Bookshelf
- Professional Development (PD) Events
- itSMF HK Conference 2010: Report
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| New Service? New Product? New Program? New Success Stories? |
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| Let us know at info@itsmf.org.hk |
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IT Service Management Forum (itSMF)
Hong Kong Chapter |
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| Chair - H P Suen |
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Vice-chair - Raymond Yu
Hon. Secretary - Stephan Chan
Hon. Treasurer - Eric Lung |
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Directors:-
Membership - Peter Miao
Marketing & Programs - Y K Chau
Communications -Yantl Sze
Internal Affairs -C K Li
Prof. Development - Sherwin Wong
Knowledge & Web Mgt - William Lam
External Relation - Fred Sheu
Strategic Development. -Juliana Li |
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ITSM News Highlights
Editor
William Lam |
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Website: www.itsmf.org.hk
E-mail: info@itsmf.org.hk |
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ITIL is the registered trademark of the Office of Government Commerce (OGC). itSMF is a registered word mark of the IT Service Management Forum Ltd. |
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Disclaimer
Articles published reflect the opinions of the authors and not necessarily those of the publisher or his employees. While every reasonable effort is made to ensure that the contents of articles, editorial and advertising are accurate. No responsibility can be accepted by the publisher for errors, misrepresentations and any resulting effects. |
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| INDUSTRY NEWS |
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| ITIL®: Call for Reviewer |
| Passing your ITIL Foundation Exam 2009 Edition (Chinese Edition) |
OGC TSO (The Stationary Office) is looking for native language reviewers to quality assure the translation against the English book to ensure that the translation has captured the sense and meaning of the English book as well as being free from grammatical errors etc. |
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All reviewers will have their names and their organization acknowledged within the publication. |
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| ITIL TERM |
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| Continual Service Improvement (CSI) |
| Definition |
(Continual Service Improvement) A stage in the Lifecycle of an IT Service and the title of one of the Core ITIL publications. |
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Continual Service Improvement is responsible for managing improvements to IT Service Management Processes and IT Services. The Performance of the IT Service Provider is continually measured and improvements are made to Processes, IT Services and IT Infrastructure in order to increase Efficiency, Effectiveness, and Cost Effectiveness. |
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| 持續服務改善 |
(持續性服務改善) IT 服務的生命週期當中的一個階段，也是一本ITIL核心出版物的書名。 |
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持續性服務改善負責管理IT 服務管理流程和IT 服務的改善。IT 服務提供者的績效是被持續性的記錄並對流程、IT 服務和IT 基礎架構進行改善以提升效率、有效性和成本有效性。 |
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| 持续服务改进 |
| （持续服务改进）IT 服务生命周期的一个阶段，核心 ITIL 出版物之一的名称。 |
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| 持续服务改进负责管理对 IT 服务管理流程和 IT 服务的改进。IT 服务提供商的性能得到不断测量，并对流程、IT 服务和 IT 基础架构进行改进，以便提高效率、效能和成本效益。 |
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© Crown copyright 2010. All rights reserved. Material is reproduced with the permission of the Office of Government Commerce under delegated authority from the Controller of HMSO. |
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| END |
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