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| To see details of Learn More item, please click the title. |
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 [2009.12] About ITIL V3 Expert in IT Service Management Certification |
| Highlights about ITIL v3 Expert Certifications:- |
| Exam Type |
No examination required. |
| Certification |
Achieved by accumulating credits through Foundation and Intermediate Level. |
| Credit requirements |
| Candidates must obtain a minimum of 22 credits, in which, |
| 1. |
2 credits must be from the Foundation module; AND |
| 2. |
5 credits must be from the "Managing Across the Lifecycle" module |
| 3. |
15 credits must be from the "Capability" stream (4 credits per module) and "Lifecycle" stream (3 credits per module). Candidates are expected to choose a balanced programme overall. |
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| Credit exemptions |
Yes. Candidates must successfully complete the relevant Bridge course and examination. |
| V1 / V2 Managers |
V1 or V2 Managers Certificate holder (17 credits) must attend the mandatory V3 Managers Bridge course and pass the examination (5 credits) |
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| Source: ITIL® Service Management Practices - V3 Qualifications Scheme |
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| [2009.11] About ITIL V3 Intermediate Examination (3/3) |
| Highlights about ITIL v3 Intermediate Examinations (Managing Across the Lifecycle Module):- |
| Exam Type |
Complex Multiple choice, scenario based questions |
| Exam Duration |
90 minutes. Candidates sitting the examination in a language other than their native language have a maximum of 120 minutes and are allowed the use of dictionary |
| Prerequisites |
| 1. |
ITIL Foundation Certificate in IT Service Management or V2 to V3 bridge equivalent. |
| 2. |
Successful completion of an Accredited Course for the module from an ITIL ATO. |
| 3. |
A minimum of 17 credits |
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| Supervised |
Yes |
| Open Book |
No |
| Pass Score |
70% |
| Marking Method |
| Gradient scoring will be the marking method in which questions are graded as follows: |
| 1. |
One option is correct and will receive the most marks |
| 2. |
One option is partially correct and will receive slightly fewer marks than the correct option |
| 3. |
One option is the least correct and will receive the fewest marks |
| 4. |
One option is incorrect and will receive no marks. |
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| Mode |
Online OR Paper Based |
| Delivery |
By Accredited Training Organization (ATO) OR Directly via an Examination Institutes (EI) Public Exam Scheme. Proof of attendance at an Accredited training course will be required prior to taking the exam.
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| Source: ITIL® Service Management Practices - V3 Qualifications Scheme |
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| [2009.10] About ITIL V3 Intermediate Examination (2/3) |
| Highlights about ITIL v3 Intermediate Examinations (Service Capability Modules):- |
| Exam Type |
8 Complex Multiple choice, scenario based questions |
| Exam Duration |
90 minutes. Candidates sitting the examination in a language other than their native language have a maximum of 120 minutes and are allowed the use of dictionary |
| Prerequisites |
| 1. |
ITIL Foundation Certificate in IT Service Management or V2 to V3 bridge equivalent. |
| 2. |
Successful completion of an Accredited Course for the module from an ITIL ATO. |
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| Supervised |
Yes |
| Open Book |
No |
| Pass Score |
70% |
| Marking Method |
| Gradient scoring will be the marking method in which questions are graded as follows: |
| 1. |
One option is correct and will receive the most marks |
| 2. |
One option is partially correct and will receive slightly fewer marks than the correct option |
| 3. |
One option is the least correct and will receive the fewest marks |
| 4. |
One option is incorrect and will receive no marks. |
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| Mode |
Online OR Paper Based |
| Delivery |
By Accredited Training Organization (ATO) OR Directly via an Examination Institutes (EI) Public Exam Scheme. Proof of attendance at an Accredited training course will be required prior to taking the exam. |
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| Source: ITIL® Service Management Practices - V3 Qualifications Scheme |
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| [2009.09] About ITIL V3 Intermediate Examination (1/3) |
| Highlights about ITIL v3 Intermediate Examinations (Lifecycle Module):- |
| Exam Type |
8 Complex Multiple choice, scenario based questions |
| Exam Duration |
90 minutes. Candidates sitting the examination in a language other than their native language have a maximum of 120 minutes and are allowed the use of dictionary |
| Prerequisites |
| 1. |
ITIL Foundation Certificate in IT Service Management or V2 to V3 bridge equivalent. |
| 2. |
Successful completion of an Accredited Course for the module from an ITIL ATO. |
|
| Supervised |
Yes |
| Open Book |
No |
| Pass Score |
70% |
| Marking Method |
| Gradient scoring will be the marking method in which questions are graded as follows: |
| 1. |
One option is correct and will receive the most marks |
| 2. |
One option is partially correct and will receive slightly fewer marks than the correct option |
| 3. |
One option is the least correct and will receive the fewest marks |
| 4. |
One option is incorrect and will receive no marks. |
|
| Mode |
Online OR Paper based |
| Delivery |
By Accredited Training Organization (ATO) OR Directly via an Examination Institutes (EI) Public Exam Scheme. Proof of attendance at an Accredited training course will be required prior to taking the exam. |
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| Source: ITIL® Service Management Practices - V3 Qualifications Scheme |
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| [2009.08] About ITIL V3 Foundation Examination |
| Highlights about ITIL v3 Foundation Examination:- |
Exam Type |
Multiple choice, 40 questions |
Exam Duration |
60 minutes. Candidates sitting the examination in a language other than their native language have a maximum of 75 minutes and are allowed the use of dictionary |
Prerequisites |
Nil. But accredited Foundation training is strongly recommended. |
Supervised |
Yes |
Open Book |
No |
Pass Score |
65% (26 / 40) |
Marking Method |
Only one option can be correct and will be awarded a mark. The remaining 3 distracters are awarded no marks. |
Mode |
Online OR Paper based |
Delivery |
By Accredited Training Organization (ATO) OR
Directly via an Examination Institutes (EI) Public Exam Scheme. |
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| Source: ITIL® Service Management Practices – V3 Qualifications Scheme |
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| [2009.06] List of ISO/IEC 20000 certified organizations in HK |
| As of May 2009, there are 8 ISO/IEC 20000 certified organizations in HK. Here is the list of organizations:- |
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- Hewlett-Packard HK SAR Ltd
- IBM China / Hong Kong Limited
- Cascade Ltd (Subsidiary of PCCW Limited) Customer Service Directorate
- Hong Kong Housing Society
- Diyixian.com Ltd
- PCCW Solutions Limited - Outsourcing and Managed Services
- COL Limited
- NWS Engineering Group Limited IT Department
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| Source: ISO/IEC 20000 Certification website |
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| [2009.05] ITIL Glossary in Chinese |
| Official ITIL v3 terminology in Traditional Chinese 繁體中文 and Simplified Chinese 简体中文 are now available. Followings are examples:- |
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Configuration Management System (CMS) | 組態管理系統 | 配置管理系統
Incident | 事故 | 故障
Serviceability | 服務能力 | 可服務性 |
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| More information at OGC Web site |
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| Disclaimer |
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